At Eyecon Beauty, we understand that you may have questions about our brand, our products, and our policies. That’s why we have put together a list of frequently asked questions to help you find the answers you need.
- What is Eyecon Beauty?
Eyecon Beauty is a makeup brand that specializes in single eyeshadows and customizable eyeshadow palettes. Our products are vegan, cruelty-free, and made with high-quality natural ingredients.
- Where are your products made?
Our products are made in the United States in facilities that meet high standards for quality and safety.
- Are your products vegan and cruelty-free?
Yes, all of our products are vegan and cruelty-free. We do not use any animal-derived ingredients or test on animals.
- What are the ingredients in your products?
We use only high-quality, natural ingredients in our products. We avoid using harmful chemicals such as parabens, phthalates, and formaldehyde. You can find a full list of ingredients on each product page on our website.
- Can I customize my own palette?
Yes, we offer customizable palettes that allow you to create your own unique eyeshadow palette. You can choose from our selection of eyeshadow singles and insert them into the palette. You can also purchase empty palettes and fill them with your own eyeshadow pans.
- Do you offer refunds or exchanges?
Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please see our return policy page for more details.
- How can I track my order?
You will receive a confirmation email with a tracking number once your order has shipped. You can use this tracking number to track your order on our website or on the carrier’s website.
- Do you ship internationally?
Yes, we offer international shipping to select countries. Please see our shipping policy page for more details.
- Can I contact customer service if I have a question or concern?
Yes, we have a dedicated customer service team that is available to answer any questions or concerns you may have. You can contact us through our website or by email.
We hope that these frequently asked questions have provided you with the information you need about Eyecon Beauty. If you have any further questions or concerns, please do not hesitate to contact us. We are always happy to hear from our customers and value your feedback.